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Servicemember's Civil Relief Act

Servicemembers Civil Relief Act


You may be eligible for SCRA benefits or protections if you’re an active-duty servicemember, or a member of the National Guard or reserve and called to active duty. These benefits and protections may include:

  • Reduction of Interest Rate
  • Protection from Foreclosure
  • Protection from Repossession
  • Early termination of Auto Lease

Call Chase Military Services toll free at 1-877-469-0110 about these and other servicing benefits available to you. Our specialists are available Monday – Friday from 8 AM to 10 PM ET and Saturday 9 AM to 6 PM ET. If calling internationally, you can call collect at 1-318-340-3308. We accept operator relay calls. If you’re deaf, hard of hearing, or have a speech disability, call 711 for assistance.

How to submit SCRA materials

You can submit supporting documents in your secure messages. Go to and choose "New message." Then choose "Servicemembers Civil Relief Act (SCRA)" from the dropdown menu. From there, you'll be able to send messages and upload documents.

Please remember these tips when submitting documents for review:

We are unable to clearly see photos of documents taken from electronic devices. If you are unable to submit an electronic copy of the items, please mail your documents to us at:
Attn: SCRA Request
PO Box 183240
Columbus, OH 43218-3240

If your request is to terminate a leased vehicle prior to the term end date, the documentation must state that you are requesting an early lease termination. Please also provide the following information in the message box:

  • Full name
  • Date of the request
  • Chase account number
  • Date for lease termination
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